General Terms and Conditions (GTC)

§ 1 Scope
These General Terms and Conditions apply to all contracts for the use of the tool “barrierefrAI PDF Pro” (hereinafter “Tool”) concluded via the platform www.barrierefrai-agents.com. The tool is provided as Software-as-a-Service (SaaS). Billing is carried out via an external payment service provider. Deviating terms and conditions of the customer do not apply unless expressly confirmed in writing.

§ 2 Subject of the Contract
The subject of the contract is access to a web-based tool for creating accessible PDF documents (PDF/UA) and images, as well as accompanying AI-powered functions. Depending on the plan (Free, Basic, Pro, Enterprise), this includes different scopes of functionality. Processing is carried out exclusively in an automated manner; the provider does not assume manual review or content responsibility for the generated documents.

§ 3 Conclusion of the Contract
The contract is concluded by selecting a plan, entering payment data via Stripe, and confirming the booking. After successful booking, the tool is activated via the WordPress platform or the customer account. The customer is obliged to provide complete and truthful information during registration.

§ 4 Prices and Payment Processing
The applicable prices can be found at https://www.barrierefrai-agents.com/pricing. Billing is carried out monthly or annually via the payment service provider Stripe. The provider does not store any payment data – this is processed exclusively by Stripe. All prices include the applicable statutory VAT.

§ 5 Contract Term and Termination
Subscriptions are automatically renewed for the booked period unless canceled before expiration. Cancellation can be made at any time via the WordPress customer account (MemberPress). Upon cancellation, the right to use the tool ends at the end of the term. A (partial) refund of already paid fees will not be made unless there is a statutory right of withdrawal or special termination right.

§ 6 Customer Obligations
The customer undertakes not to upload documents containing illegal content or personal data within the meaning of the GDPR, unless there is a legal basis for doing so. The customer alone is responsible for the content of the uploaded files. The provider reserves the right to block access to the tool in the event of violations.

§ 7 Availability and Support
The provider strives for the highest possible availability of the tool but cannot guarantee 100% uptime. Maintenance periods and outages beyond the provider’s control (e.g. force majeure, disruptions caused by third parties) remain unaffected. Technical support is available via the page Support.

§ 8 Liability
The provider is liable without limitation only for damages resulting from injury to life, body, or health as well as for damages based on intentional or grossly negligent conduct. In the event of a slightly negligent breach of essential contractual obligations (“cardinal obligations”), liability is limited to foreseeable damages typical of such contracts. Liability for data loss, indirect damages, or lost profits is excluded. The provider assumes no responsibility for the accuracy or legal compliance of documents generated by the tool.

§ 9 Rights of Use
The customer is granted a simple, non-transferable right of use for the duration of the contract. Distribution, duplication, or public access to the tool or its results is not permitted unless legally mandatory.

§ 10 Data Protection
The privacy policy available at Datenschutz applies. The provider processes personal data in accordance with the GDPR. Uploaded files are used exclusively for the purpose of automated accessibility processing and are deleted after completion. The customer is solely responsible for not uploading sensitive data without a corresponding legal basis.

§ 11 Right of Withdrawal for Consumers
If the customer is a consumer within the meaning of the German Civil Code (BGB), the statutory right of withdrawal applies. The customer will be informed separately during the booking process. For digital content provided immediately after contract conclusion, the right of withdrawal expires with the express consent of the customer and acknowledgment of this expiry.

§ 12 Final Provisions
German law applies. The place of jurisdiction for all disputes is the registered office of the provider, provided the customer is a merchant. Should individual provisions be invalid, the contract remains otherwise valid.