Terms and Conditions

Last updated: 23 May 2026

Section 1 Scope and Contracting Party

1.1 Scope

These Terms and Conditions apply to all services of the PDF Accessibility Pro SaaS platform made available through the website.

1.2 Contracting party

Provider:
barrierefrAI – Agency for Digital Accessibility and AI, Dr Markus Paulußen
Detmolder Str. 145, 33604 Bielefeld, Germany
Email: info@barrierefrai.com
Phone: available on request

1.3 Subject matter

barrierefrAI PDF Pro is a web-based SaaS solution that supports users in the automated accessibility remediation of PDF documents. The tool may generate text structures, alternative text, PDF/UA-oriented output files, checks and repair steps. A binding legal, professional or manual accessibility review of individual documents is included only if expressly agreed separately.

Section 2 Credit System

Credit rules from 23 May 2026:

30-day cycles from the individual registration or renewal date.
25% rollover of unused monthly credits into the next cycle.
Add-on credits do not expire and remain permanently valid.

2.1 Monthly credits

Credits are provided in 30-day cycles. Each processed PDF page generally consumes 1 credit. If the monthly limit is exceeded, available add-on credits are used.

Plan	Monthly credits	Price	Possible rollover
Free Plan	25 pages	EUR 0	6 pages
Basic Plan	250 pages	EUR 99	62 pages
Pro Plan	600 pages	EUR 199	150 pages
Enterprise Plan	2000 pages	EUR 499	500 pages

2.2 Credit rollover

Up to 25% of unused monthly credits are automatically rolled over into the next 30-day cycle.
The maximum cap is twice the monthly credit limit.
The rollover takes place automatically at the end of each 30-day cycle.

2.3 Add-on credits

Additionally purchased credits do not expire.
They are used only after monthly credits have been consumed.
They remain available after plan upgrades or downgrades.

Section 3 Scope of Services

3.1 Core functions

AI-assisted PDF text extraction, image description and structuring, depending on configuration via Google Gemini / Google Cloud or local processing.
Automated HTML and PDF preparation to support WCAG and PDF/UA requirements.
PDF/UA-oriented PDF generation and repair with metadata and technical validation, where included in the applicable plan.
Different processing modes, such as fast, AI-structured and Vision AI.
Batch processing of multiple documents, where enabled for the applicable plan.

3.2 File storage

Processed documents are generally stored for up to 30 days unless a shorter deletion period is technically configured or a different agreement has been made.
Download access may be provided through the dashboard.
Files are deleted after the storage period unless legal or security-related reasons prevent deletion.

3.3 Supported formats

Input: PDF files within the size and page limits stated on the website or in the applicable plan.
Output: depending on the function, HTML, TXT, PDF/UA-oriented PDF files, audit reports or repair files.

Section 4 Contract Term and Termination

4.1 Terms

Monthly subscriptions run for 30 days from the start of the contract and renew automatically.
Annual subscriptions run for 365 days from the start of the contract and renew automatically.
The Free Plan runs indefinitely and may be ended at any time.

4.2 Termination

Termination is possible at any time with 7 days’ notice to the end of the current term.
Termination may be submitted through the customer account functions provided or by email to info@barrierefrai.com.
Purchased add-on credits remain available after termination unless otherwise agreed.

4.3 Extraordinary termination

Either party may terminate the contract without notice in the event of a serious breach. Grounds may include payment default for more than 14 days, misuse of the platform or substantial breach of these terms.

Section 5 Prices and Payment

5.1 Prices

All prices include statutory VAT unless expressly stated otherwise.
The prices shown on the website or during checkout apply.
Price changes apply from the next renewal period.

5.2 Payment

Payments are processed through Stripe or through the payment methods shown during checkout.
Billing is monthly or annually in advance, depending on the selected plan.
Invoices are provided electronically by email or in the customer account, where technically available.

5.3 Payment default

If payment is overdue for more than 14 days, the account may be suspended. After payment of outstanding amounts, the account will be reactivated. In the event of repeated or substantial payment default, we reserve the right to terminate the contract.

Section 6 Warranty and Liability

6.1 Availability and support

A monthly availability of 99.5% is targeted, excluding announced maintenance periods.
Maintenance may be carried out after prior announcement.
Support response times depend on the applicable plan.

6.2 Liability

Unlimited liability applies in cases of intent, gross negligence, injury to life, body or health, and mandatory statutory liability.
In cases of slightly negligent breach of essential contractual obligations, liability is limited to foreseeable damage typical for this type of contract.
Otherwise, liability is excluded to the extent permitted by law. No strict guarantee is assumed unless expressly promised in writing.

6.3 Automated results

Automatically generated results may contain errors and must be reviewed before publication where documents are legally, professionally or accessibility-critical. Warranty does not cover unsuitable source documents, user-caused issues, subsequent changes by third parties or external factors.

Section 7 Data Protection and Security

Personal data is processed in accordance with the GDPR.
Further information is available in the Privacy Policy at /en/privacy-policy/.
International transfers involving Google, Stripe or other third-party providers cannot be completely excluded and are described in the Privacy Policy.
Uploaded PDFs are transmitted in encrypted form and stored temporarily for processing.

Section 8 Use of the Platform

8.1 Permitted use

Processing of the user’s own PDF documents or documents for which the user has the required rights.
Commercial use of the generated output documents.
Sharing converted files with third parties.

8.2 Prohibited use

Uploading copyrighted content without authorization.
Processing personal, special-category or confidential data without an appropriate legal basis and safeguards.
Automated mass processing outside the agreed plan.
Reverse engineering, circumvention of technical safeguards or misuse of the platform.
Resale or rental of the account.

8.3 Account security

Users must keep access credentials confidential and notify us immediately if misuse is suspected.

Section 9 Intellectual Property

9.1 Platform rights

All rights in the platform, including software, design, logos, documentation, database structure and other protected platform content, remain with the provider.

9.2 User content

Users retain all rights in their uploaded documents.
Users grant us a temporary right of use to the extent necessary for processing and providing the service.
Converted documents belong to the user, unless third-party rights conflict with this.

Section 10 Final Provisions

10.1 Changes to these Terms

Changes to these Terms will be notified to the customer in text form in due time. Changes become part of the contract only if validly agreed or legally permissible. Material changes may require express consent.

10.2 Severability

If individual provisions are invalid, the validity of the remaining provisions remains unaffected.

10.3 Governing law and place of jurisdiction

German law applies. The place of jurisdiction is Bielefeld, to the extent legally permissible.

10.4 Alternative dispute resolution

We are willing, but not obliged, to participate in dispute resolution proceedings before a consumer arbitration board.

Contact

For questions about these Terms, please contact info@barrierefrai.com.