Support & Help
Professional support for PDF Accessibility Pro – We help you create accessible PDFs and make the most of all features.
Important Privacy Notice
Please do not upload confidential or personal data.
All uploaded PDF files are temporarily stored for processing and automatically deleted after 30 days. For maximum data security, we offer special solutions.
Secure Local Mode available
For sensitive documents, we offer a protected processing mode that can be provided internally and locally:
- On-Premise Installation in your organization
- No cloud processing – all data stays with you
- GDPR-compliant solution for public authorities and companies
- Full control over your sensitive documents
Email Support
Professional support via email – response within 48 hours on business days for all your questions about PDF Accessibility Pro.
Processing Guarantee
We want you to be 100% satisfied with the results. If AI processing does not meet your expectations (e.g. wrong text order, formatting errors, or unsuitable image descriptions), we will review the result manually.
Current Pricing Structure
🆓 Free Trial
📄 Starter
⭐ Pro
🏢 Enterprise
Quickstart Guide
Create accessible PDFs in 3 easy steps
Upload PDF
Drag your PDF file into the upload area or click to select.
Select processing mode
Single-page (up to 5 pages) or batch processing (from 5 pages) with live progress.
Download
Download the accessible HTML or create a PDF/UA document.
Frequently Asked Questions (FAQ)
💎 Current Pricing Structure
Our new, transparent pricing structure (from 2024):
- Free Trial: 25 pages once free to test (single-page processing only, max. 10 pages/document)
- Starter (99€/month): 250 pages, single-page and batch processing
- Pro (199€/month): 600 pages, extended features and PDF/UA export
- Enterprise (499€/month): 1500 pages, batch processing, Secure Local Mode
Consumption-based billing:
- Each processed PDF page counts as 1 page from the monthly quota
- Standard mode: Text extraction only = 1 page per PDF page
- Compact/Detailed: AI analysis = 1 page per PDF page
- Vision mode: Image analysis = 1 page per PDF page (Pro/Enterprise only)
Example: A 10-page PDF uses 10 pages from your monthly quota, regardless of the selected analysis mode.
🔄 PDF Processing
Single-Page Processing
For: PDFs up to 5 pages
Speed: Very fast
Method: Immediate conversion
Available in: Free Trial, Starter, Pro, Enterprise
Feature: Direct result without waiting time
Batch Processing
For: PDFs from 5 pages
Speed: Varies depending on page count
Method: Page-by-page processing
Available in: Starter, Pro, Enterprise
Feature: Live progress per page
Batch processing shows the progress of each individual page:
📊 Live progress display
- Page overview: All pages as thumbnails
- Status per page: “Ready” → “Processing” → “Done”
- Color coding: Grey → Orange → Green
- Real-time updates: Immediate status changes
- Overall progress: Percentage for the whole document
⚙️ Processing steps
- PDF is split into single pages
- Each page is converted individually
- Text extraction and HTML structuring
- Reassembly into a complete document
- Download of the finished accessible HTML
📄 PDF/UA Export
PDF/UA (PDF Universal Accessibility) is the international standard (ISO 14289-1) for accessible PDF documents.
Important note on PDF/UA conversion
The PDF/UA creation produces a text-based, accessible version of your document specifically for users with visual impairments and screen reader users.
The original PDF is NOT converted into an accessible version – instead, a new, structured text version with an HTML base is created, optimized for assistive technologies.
✅ What PDF/UA provides:
- Screen reader compatible: Optimized for NVDA, JAWS, VoiceOver
- Navigable structure: Heading navigation
- Logical reading order: Correct text sequence
- Structured content: Lists, tables, paragraphs
- Text-based access: No visual barriers
🏛️ Legally required for:
- Public administration (BITV 2.0)
- Educational institutions
- Large companies (from 2025)
- EU institutions (EN 301 549)
- Accessible communication
🔒 Privacy & Security
Comprehensive security measures:
🛡️ Technical security:
- SSL/TLS encryption during upload
- Secure servers in Germany (GDPR-compliant)
- Automatic deletion after 30 days
- No permanent storage
- Access restrictions to your files
📋 Data protection compliance:
- GDPR-compliant processing
- No sharing with third parties
- Transparent data usage
- Opt-out possible at any time
- Data processing agreements available
Highest data security for sensitive documents:
On-Premise Installation
PDF Accessibility Pro is installed directly in your IT infrastructure:
- No cloud processing: All data stays with you
- Full control: You decide who has access
- GDPR-compliant: Ideal for public authorities and companies
- Offline operation possible: Also works without internet
- Customizable features: Special requirements can be implemented
Request now:
Contact us at info@barrierefrai.com for a custom offer for Secure Local Mode.
🔧 Troubleshooting
This message appears when your monthly page quota has been used up:
🔍 Solutions:
- Upgrade plan: More pages with a higher plan
- Wait until next month: Quota renews automatically
- Smaller PDFs: Split the document
- Standard mode: Use this on the Free Trial
📊 Current limits:
- Free Trial: 25 pages once
- Starter: 250 pages/month
- Pro: 600 pages/month
- Enterprise: 1500 pages/month
Possible causes and solutions:
🔍 Common causes:
- Vision AI is only available in Pro/Enterprise
- The PDF contains only scanned images
- Temporary API error
- The PDF file is corrupted
✅ Quick fixes:
- Use the “Compact” mode
- Check your plan status
- Try a smaller PDF file
- Contact our support
Any further questions?
Contact us directly by email for individual support:
Send email: info@barrierefrai.comResponse time: 48 hours on business days